Frequently Asked Questions (FAQ) – Port St John’s Municipality
1. What services does the Port St John's Municipality provide?
Port St John's Municipality provides a range of essential services including:
- Water and Sanitation: Provision and maintenance of water supply and sewerage services.
- Waste Management: Regular refuse collection and waste disposal services.
- Road Maintenance: Maintenance of local roads and infrastructure.
- Health Services: Access to municipal clinics and health-related services.
- Public Housing: Information on available housing and application procedures.
- Electricity: Information on local electricity supply and billing.
2. How can I pay my municipal bills?
Municipal bills can be paid in the following ways:
- In-person at the municipal offices or designated payment points.
- Bank Transfers: Payments can be made via direct bank transfer to the municipal account. Refer to your bill for details.
3. How do I report a water or electricity outage?
To report a water or electricity outage, please contact the municipality's customer service center at:
- Phone: 047 564 1207/8
- Email: info@psjmunicipality.gov.za . You can also visit the municipality’s offices during working hours.
4. How can I get involved in community initiatives?
Port St John's Municipality encourages community involvement through various programs and initiatives. You can:
- Attend local community meetings and forums.
- Volunteer for municipal projects or services.
- Contact the Municipality’s Community Development Office for upcoming events and opportunities.
5. What should I do if I have a complaint about municipal services?
If you have a complaint about any municipal services, please:
Contact the Customer Care Office at the municipality via email or phone
6. How can I access information on local events?
You can find information on local events through:
- The Municipality’s website and social media pages.
- The community noticeboards located at key points in Port St John’s.
- Contacting the Municipality’s Events Office for the latest updates.
7. What is the municipality's official working hours?
The Port St John's Municipality operates during the following hours:
- Monday to Friday: 8:00 AM – 4:30 PM
- Closed on weekends and public holidays
8. How do I contact the municipal offices?
- You can reach the Port St John’s Municipal offices by:
- Phone: 047 564 1207/8
- Email: info@psjmunicipality.gov.za
- Address: ERF 257 Main Street, Port St Johns, 5120